Customer Experience

Thought Leadership

Customer Loyalty Roundup, October 12, 2018

Welcome to another roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. This week we're highlighting a few really important areas like building better data and customer marketing strategies, re-engaing lost and at-risk customers as well as acknowledging the intersection of CX and loyalty.  

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Thought Leadership

Gone in 90 Days: How to keep new retail banking customers after the honeymoon ends

New relationships are thrilling. A prospect saw your latest targeted sign-up campaign on social. They clicked the ad. They filled out the form. They opened an account. They committed.

But new relationships are also fragile. According to the banking consultancy, Novantas, approximately 50 percent of all retail banking customers leave within the first 90 days.

In addition, a recent Deloitte survey cites that consumers who found their onboarding experience lacking were less likely to purchase additional products or services at the bank, and less enthusiastic about recommending the institution to family and friends.

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Thought Leadership

New case study: Leading F2P gaming publisher levels up the player experience

As a leader in casual online gaming with more than 80 million active players, DoubleDown Interactive possesses a high-performing portfolio of titles, loyal base of high-value players, and strong revenue growth. However, like many in the ultra-competitive mobile gaming space, they had a large population of players who played infrequently, or worse, were at risk of churning.

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Thought Leadership

Your Guide to AI at 2018 Adobe Summit

For the thousands of marketing innovators converging on Las Vegas for this year’s Adobe Summit on March 25-29, it’s not about seeing Beck live in concert. It’s not about Leslie Jones hosting Adobe Sneaks.

And—despite 84 percent of marketers planning to expand or adopt AI solutions in 2018—it’s not about the machines.

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Thought Leadership

The bot in the branch and the future of retail banking

According to a recent survey from The Financial Brand, 2018 will be all about customer-centricity for financial institutions. The panel includes bankers, credit union executives, industry analysts, advisors, and fintech leaders.

The report’s top findings for both trends and strategic priorities in retail banking centered around improving the customer experience, supported by the use of big data, AI, advanced analytics, and cognitive computing. Respondents cited “removing friction from the customer journey” as the most important trend for 2018.

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Events

Amplero CEO and Chief Scientist Olly Downs, PhD, to discuss the machine on your team at CXSF AI Summit on Oct. 18

Don’t miss the chance to hear Olly Downs, PhD, deep dive on the current state of artificial intelligence and the modern marketer at Forrester’s CXSF AI Summit in San Francisco on Oct. 18.

According to Forrester, a tidal wave of digital tech has engulfed the theory and practice of breakaway CX. Automated platforms, like Amplero, powered by AI and machine learning, promise powerful, personalized customer experiences.

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