Customer Retention

Thought Leadership

Customer Loyalty Roundup, April 12, 2019

Here's your weekly roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. This week we're highlighting some of the best loyalty programs in retail, drilling into some innovative approaches to customer loyalty including subscription trends, reevaluating how customer engagement strategies can actually annoy customers, and lastly we examine new research from MIT's Sloan School of Management that talks about predicting loyalty of first-time purchasers.  

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Thought Leadership

Customer Loyalty Roundup, April 05, 2019

Welcome to our weekly roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. Today we're looking into a recent report from Criteo that shares the two main reasons shoppers have stopped buying from a brand they were once loyal to. Other highlights of today's roundup include how companies that give loyal consumers stock are seeing great success, why dynamic loyalty programs that lead with mobile-first might have stronger impact than those that don't and and what retailers should consider when revamping their business model with subscription-based offering.  

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Thought Leadership

Customer Loyalty Roundup, March 29, 2019

It's Friday and that means it's time for another roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. First we jump into some very practical customer retention strategies for banking, next we analyze retentions impact on customers with a real-world e-commerce example, and last but certainly not least we delve into building, satisfying and maintaining customer loyalty. Get more details below. 

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Thought Leadership

Customer Loyalty Roundup, March 22, 2019

Welcome to another roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. Today we highlight how business can win customer loyalty and make a lasting impression, share tips to help combat against high attrition rates, and dig into why offering omnichannel experience can mean a 90% higher higher customer retention over those simply offering single channel experiences.

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Thought Leadership

Customer Loyalty Roundup, March 15, 2019

Welcome to this week's Customer Loyalty roundup where we share articles, news, and insights about customer loyalty, retention, and rewards programs. In our latest blog we highlight how The California Privacy Act may challenge the way retailers can better serve customers, the power of lifetime loyalty in creating compelling brand experience and tthe benefits of  mining data can make to convenience store future growth.

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Thought Leadership

Customer Loyalty Roundup, March 8, 2019

Welcome to today's roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. This week we focus on mastering customer loyalty, uncovering insights from customer loyalty, creating an emotional bond through loyalty, and a secret weapon for customer retention---engaging customers in the ways they self-identify.  

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Thought Leadership

Customer Loyalty Roundup, March 1, 2019

Here's your roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. Today we're talking about how marketers need to reevaluate their consumer decision journey, why gift card and loyalty programs must consider the digital-age generation, how to best utilize email marketing to support and improve retention.     

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Thought Leadership

Customer Loyalty Roundup, February 1, 2019

You're here for another roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. We publish our Customer Loyalty Roundup every Friday and hope to see you back next week. Today we share customer retention strategies, give insight on the best way to revise loyalty programs, dig into accessible redemption opportunities and highlight some restaurants that have reimagined their reward programs. Enjoy!   

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Thought Leadership

Customer Loyalty Roundup, January 25, 2019

Welcome back to another week of articles, news, and insights about customer loyalty, retention, and rewards programs in our Customer Loyalty Roundup. Today we delve into building a loyal customer base, developing retention marketing strategies, creating loyalty rewards program with mobile apps, and attracting different customers to your loyalty program. 

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Thought Leadership

Customer Loyalty Roundup, January 11, 2019

We're back with another roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. Today we're diving into the chanel-less CX mindset, why grocery loyalty programs delivery perks can be costly, and how feedback loopscan help increase profits and prevent churn. 

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Thought Leadership

Customer Loyalty Roundup, January 4, 2019

After a relaxing holiday break we're back with the latest edition of our Customer Loyalty Roundup of articles, news, and insights about customer loyalty, retention, and rewards programs. To start the new year off right we're highlighting customer retention beyond the holidays, capturing the skeptical consumer, business growth levers, churn reduction with data and the digital path to customer loyalty.  

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